Introduction
At Essex Coach Hire, we are committed to protecting your privacy and handling your personal information responsibly. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to ensure your information is collected, stored, and processed securely.
By using our website or booking our coach hire services, you trust us with your personal information. This Privacy Policy explains what information we collect, how we use it, how long we keep it, and your rights regarding your personal data.
Types of Data We Collect
• Personal information (name, address, email address, telephone number)
• Booking and journey information
• IP address, browser information and cookies
• Device and website usage information
• Location data (where applicable)
• Customer enquiries and communication records
What Information Do We Collect?
Essex Coach Hire acts as the Data Controller for the personal information you provide. When you request a quote or make a booking, we may collect your name, contact details, pick-up and destination addresses, passenger numbers, journey dates, and any additional information required to provide our services.
Payments are processed securely through trusted third-party payment providers. We do not store your complete payment card details on our servers.
Why Do We Collect Your Information?
We collect your information so we can:
• Process and manage your booking
• Provide coach hire services safely and efficiently
• Contact you regarding your booking or journey updates
• Respond to enquiries and customer support requests
• Meet our legal and regulatory obligations
• Improve our website and customer experience
How We Use Your Information
Your information is securely stored within our booking and customer management systems. It is only accessed by authorised personnel who require it to deliver our services effectively.
How Long Do We Keep Your Information?
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, and tax obligations. Booking records may be retained for up to six years where required by UK law.
Marketing Communications
With your consent, we may occasionally send you updates about our services, promotions, or special offers. You can unsubscribe from marketing communications at any time by contacting us directly.
Your Rights
Under UK GDPR, you have the right to:
• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data where applicable
• Restrict or object to certain processing activities
• Request a copy of your personal data
• Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact our team using the details provided below.
Sharing Your Information
Essex Coach Hire never sells or rents your personal information to third parties. Your information is only shared when necessary to provide our services, comply with legal obligations, process payments securely, or where required by law.
Data Protection Contact
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: requests@essex-coach-hire.co.uk
Telephone: 0203 475 3065
Complaints
If you are unhappy with how we process your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk/
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic, and help us improve our services. Cookies do not provide us with access to your computer or personal files. You can choose to disable cookies through your browser settings; however, some features of the website may not function correctly.
Google Analytics
We use Google Analytics to better understand how visitors use our website. This helps us improve website performance, content, and user experience. Google Analytics collects anonymous information such as pages visited, time spent on the website, browser type, and device information.
To opt out of Google Analytics tracking, visit:
https://tools.google.com/dlpage/gaoptout
Security
Essex Coach Hire is committed to protecting your personal information. We use appropriate technical, physical, and organisational security measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction.